Returns

If you're not satisfied with your purchase, you may request a return within 14 days of the original shipment date.

Return Guidelines

• Submit your return request via REVIVE's WhatsApp.
• Returns will not be accepted after 14 days from the delivery date.
• Items must be unworn, unwashed, and with original tags.

Shipping Costs

• Return shipping fees and handling charges are non-refundable.
• Customers are responsible for return shipping costs and taxes (for international purchases), unless we shipped incorrect or defective items.

We reserve the right to refuse returns that do not comply with this policy.

Return Process

1. Submit a return request through our WhatsApp.
2. Once approved, our Customer Service team will send you a return shipping label.
3. Repack the item, attach the label, and ship it back to us.
4. Once we receive and inspect the item, we will issue your refund.
5. Please allow 5-7 working days for processing after we receive your return.

⚠️ Returns must be requested through our WhatsApp

Items sent without an approved return request will not be refunded.

Exchanges

If you'd like to exchange your bag for a different model, please reach out to us via WhatsApp. Please note that return and reshipping costs are the customer’s responsibility, unless the item received is incorrect or defective.